This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Future Path Intelligence Platform, operated by SHRAWAN KUMAR UPADHYAY HUF. Please read this policy carefully before making any purchase.
1. Services & Pricing
2. Nature of Digital Services
The assessment report is a digital service delivered electronically upon completion of your assessment. Unlike physical goods, digital reports cannot be “returned” once accessed. By purchasing and accessing your report, you acknowledge that:
- The service is fulfilled at the moment your report is generated and made available in your account.
- The report is generated based on your own self-reported responses — you bear responsibility for the quality and honesty of your inputs.
- Dissatisfaction with report content after the report has been accessed does not constitute grounds for a refund.
- For a deeper understanding of your report, you may book a counselling session with one of our counsellors.
3. Cancellation Policy
Cancellation requests for digital assessment reports will only be considered if the request is made within 7 days of placing the order, and only if the report has not yet been generated or accessed.
4. Refund Policy for Digital Assessment Reports
In case you feel that the service received is not as described on the Platform, or you have experienced a technical issue, you must bring it to the notice of our customer service team within 7 days of the payment date. The customer service team, after looking into your complaint, will take an appropriate decision.
SHRAWAN KUMAR UPADHYAY HUF does not accept refund requests for digital assessment reports that have been successfully delivered and accessed, as the service is considered fulfilled upon report generation and access.
5. Refund Policy for Counselling Sessions
6. Refund Processing Timeline
In case of any refunds approved by SHRAWAN KUMAR UPADHYAY HUF, it will take 7 days for the refund to be processed to you. UPI and card refunds may take an additional 2–3 business days to reflect in your account depending on your bank or payment instrument.
7. How to Request a Refund or Cancellation
To request a refund or cancellation, contact our customer service team within 7 days of the transaction. Please include your registered email address and payment reference or transaction ID in your communication.
8. Chargebacks
If you file a chargeback with your bank without first contacting us, we reserve the right to suspend your account pending investigation. We respond to all chargeback inquiries and provide full transaction documentation to your bank. We encourage you to contact us first — most issues are resolved within 2 business days without the need for a chargeback.